In this section you can find out how we work, what are processes are and also get some quick answers to the most frequently asked questions that people looking for care, want to know. If you can't find the home care help and advice you need here, we're happy to answer any questions you have.

If you’d prefer to have a conversation about your needs, or just want to have the freedom to explore whatever you want to ask over the phone, get in touch by calling us, clicking on the link to arrange for us to call you back, or we can simply send over the information if you want to read the answers to your questions, at your own leisure.


  • How we work - delivering care

  • FAQs - answers to popular questions

  • The Process - getting started with HSL Care

If you're looking for something extra, please ask our team!

How we work - delivering care

We work openly, honestly and diligently with the people we provide care for and, their families. We ensure that we build a close bond of trust between our carers, you and your loved one so that the care environment is safe and comfortable. HSL promotes independent living and improves quality of life, through compassionate care and support.

Every carer has a full DBS background check. They’re fully trained and must actively engage with ongoing training and development, including CPR certification. Our carers use real-time GPS location for added safety, plus we can provide regular daily/weekly updates if required.

See how we work

FAQs - answering your questions

We’re happy to answer any questions you have by telephone or during the initial assessment, however, we understand that you may also want a quick answer to common questions, to help you find out what care is best for your particular circumstances.

HSL Care has compiled a list of frequently asked questions, to give you quick answers – why not read our FAQ section to see the answers to questions we’re asked every day. Or, if you would prefer to have a more in-depth discussion, feel free to get in touch with our Manchester or Stockport office, where there will be someone available to speak to you about your questions you may want answering.

Get answers here - FAQs

The process - getting started

All clients receive a full in-home care assessment. We visit the family home to find out what you want to achieve from providing care for your loved one. All assessments are carried out by a highly trained HSL Client Care Coordinator. The initial assessment usually takes between 45 minutes to two hours to complete.

We need to learn about the needs, wishes, feelings, strengths and aspirations of your loved one and, listen to why there’s a need for care. By exploring current circumstances, the wider support network and any physical, emotional, personal care or medical needs, we can build a care plan which works for you.

The HSL Care process
To find out more about HSL Care, or to explore your options for accessing care for you or your loved one, simply get in touch with our Manchester or Stockport offices - Arrange a callback if you're too busy at the moment, receive the latest HSL Care brochure or if you want a full, free, professional assessment of your care needs, click on the links below and connect with HSL Care now. Get the home care help and advice you need today!
To speak to someone now about your needs, simply click below to call the office you need (Lines open 8am to 6pm, Monday to Saturday).

Manchester: 0161 445 5320
Stockport: 0161 302 2746